Returns & Exchanges

At Directory, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed once the items are inspected.