Frequently Asked Questions
Everything you need to know about shopping with Directory.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, Directory ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I contact customer support?
Our support team is available via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.